Modernizing software

George Ovechkin

Architect

Modernizing software

Modernizing software systems in retail operations has been a significant focus over the past decade, with recent research highlighting various benefits. Here are some key insights from academic articles published:

Enhanced Customer Relationship Management (CRM): Tien et al. (2021) explored the impact of CRM system development at Thien Hoa electronics supermarket in Vietnam, emphasizing that modern CRM systems can significantly improve customer satisfaction and loyalty by providing tailored services and offers.

Cloud Migration and Legacy System Modernization: Zhao and Zhou (2014) discussed strategies for migrating legacy systems to cloud environments which can enhance flexibility, reduce costs, and improve service delivery in retail operations. This modernization is further supported by sustainable software solutions, as detailed in Sustainable Software Solutions for Retail and eCommerce.

Environmental Sustainability in Retail: Tang, Lai, and Cheng (2016) studied the benefits of green store operations, showing how environmental sustainability initiatives in retail can enhance brand reputation and attract eco-conscious consumers.

Microservices Adoption: Knoche and Hasselbring (2019) analyzed the transition from monolithic architectures to microservices, noting that such modernization can lead to better scalability, easier maintenance, and faster deployment of new features.

Flexible Retail Modernization Policies: Wertheim-Heck, Vellema, and Spaargaren (2015) highlighted the need for flexible policies in retail modernization, particularly in urban food markets, to better adapt to local conditions and enhance food safety.

These studies indicate that software modernization in retail not only supports operational efficiencies but also drives strategic advantages in customer engagement, environmental sustainability, and technological adaptability.

references:

‍

Latest News

Facet Search for Retail: An IT Solution for Enhanced Customer Experience

Vertical facet search is a highly specialized search mechanism designed to handle retail-specific needs by allowing users to filter and navigate through a product catalog efficiently.

Understanding CCaaS: Your Ultimate Contact Center Solution

Contact Center as a Service (CCaaS) is cloud-based, all-in-one contact center management software. One of its standout features is the ability to manage all communication channels—phone, email, SMS, chat, voice bot, and more—through a single platform.

Nadia Chukanbaeva

Technical Writer/Business Analyst

Industries

•

November 18, 2024

Call Center Software Solutions Review

Efficient call center management is vital for maintaining customer satisfaction and business success. Disorganized centers risk long waits and unresolved issues. Solutions like Five9, RingCentral, and Talkdesk offer features like CRM integrations, IVR, and AI tools to enhance operations and CX.

Nadia Chukanbaeva

Technical Writer/Business Analyst